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Redefining the customer experience Autovidal is committed to offering modern, customer-centric options in an ever-changing automotive sector. As such, the partnership with Aivora has enabled it to offer its customers automated appointment booking via voice or WhatsApp. This customised solution adapts to the specific needs of a diverse clientele, offering convenience and accessibility at every … Autovidal case

Satisfaction survey automation Aivora has managed to complete 3852 surveys, representing an impressive 66% completion rate. This performance significantly outperforms traditional systems which, at best, achieve 25% completion with emails and SMS. Of the completed surveys, 3300 customers were identified as promoters, indicating that they are satisfied and do not require additional contact from the … Renault Auto Salamanca case

Conversational AI with sentiment analysis In this paper we are going to see how Aivora has contributed to increase Benigar’s business turnover, with reduced management costs, reinforcing the human team and building customer loyalty while attending 100% of the dealer’s after-sales service overflow calls. We will see a complete analysis of the volume of calls … Benigar case

Prospecting with Artificial Intelligence The dealership, despite representing the leading brand in the Seville market, was looking to optimise its prospecting strategies to increase participation in events and ultimately drive sales. To this end, Aivora was implemented during an exhibition event. The precise segmentation of the database, as well as the combination of an effective … Nimo Gordillo case